Terms of Service

2.1 We grant the Company a non-exclusive, non-transferable, non-sublicensable right to access and use the Service during the Term, for its internal business purposes, subject to this Agreement.

2.2 The Service assists businesses in recording and managing accounts receivable and collections activity. It is software supplied on a subscription basis.

3.1 The Company must provide accurate registration information and keep it current. The individual accepting this Agreement warrants that they are authorised to bind the Company.

3.2 The Company is responsible for all activity under its account and for the acts and omissions of its Authorised Users as if they were its own.

4.1 Access is licensed per named Authorised User, up to the user limit of the Company's Plan. Credentials are personal and must not be shared. A single set of credentials must not be used by more than one individual.

4.2 The Company must notify us promptly of any suspected unauthorised access to its account, and must ensure that its Authorised Users comply with this Agreement.

5.1 Fees for each Plan are those published on our pricing page at the time of subscription or renewal, or as separately agreed in writing for Enterprise plans. Fees are exclusive of value added tax and any other applicable taxes or duties, which the Company shall pay in addition at the prevailing rate. Where we are required to charge VAT it will be shown separately on a valid tax invoice.

5.2 Fees are payable monthly in advance in UAE Dirhams by the payment method registered in the Service. The Company authorises us and our payment processor to charge the registered payment method on each renewal date until the subscription is cancelled in accordance with clause 15.2.

5.3 Payment is processed by Stripe. We do not store full payment card details. The Company's use of the payment method is additionally subject to the payment processor's own terms.

5.4 We may change published Fees on at least 30days' written notice. A change takes effect at the Company's next renewal date and will not increase Fees for a period already paid for. If the Company does not accept a Fee increase it may cancel under clause 15.2 before the change takes effect.

6.1 As between the parties, the Company retains all right, title and interest in Customer Data. We acquire no rights in Customer Data except as set out in this Agreement.

6.2 The Company grants us a worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit, display, back up and otherwise process Customer Data solely to the extent necessary to provide, secure, maintain and support the Service and to comply with law. This licence ends on deletion of the Customer Data under clause 15.5.

6.3 The Company warrants that it has all rights, consents and lawful bases necessary to submit Customer Data to the Service and to have it processed as contemplated by this Agreement; that it has given all notices required by applicable data protection law to the individuals whose personal data is contained in Customer Data, including the Company's own customers and debtors; and that Customer Data and the Company's use of the Service do not infringe any third party's rights or breach any law.

6.4 The Company is solely responsible for the accuracy, quality and legality of Customer Data. We do not verify Customer Data and have no obligation to do so. Outputs of the Service — including ageing analyses, balances, targets and reports — are derived from Customer Data as submitted. We are not responsible for any consequence of inaccurate or incomplete Customer Data, including any decision taken in reliance on it.

6.5 Certain functions of the Service permanently delete Customer Data. The Service warns before such actions. Once confirmed they cannot be undone, and we are under no obligation to restore deleted data.

7.1 We may offer a free trial of 14 days. Trials are provided for evaluation on an "as is" basis and may be modified or withdrawn at any time.

7.2 At the end of a trial, access is suspended unless the Company has subscribed to a paid Plan. We will not automatically convert a trial into a paid subscription without the Company's affirmative subscription and payment authorisation. Customer Data from an expired trial is retained for 30 days and then deleted.

10.1 The Service includes AI features that answer questions about the Company's own data and draft content for review. Messages sent to the assistant, and the Customer Data needed to respond to them, are transmitted to a third-party AI provider for processing, as described in our Privacy Policy.

10.2 AI output may be inaccurate, incomplete or misleading. It is provided to assist human judgment, not to replace it. It does not constitute legal, financial, credit, tax or collections advice and must not be relied upon as the basis for any credit, collection or enforcement decision. The Company is responsible for reviewing and verifying AI output before relying on it, sending it to any person, or acting on it. Actions in the Service are only taken after the Company confirms them.

10.3 We configure production AI services under paid or business terms that state customer prompts and responses are not used to improve or train provider models. Providers may retain limited logs for safety, abuse prevention, reliability and legal compliance. We do not control provider terms and give no warranty in respect of them.

10.4 AI features may be subject to fair-use limits, and may be modified, limited or withdrawn.

11.1 The Service depends on third-party providers including cloud hosting, payment processing and AI inference. We are not responsible for the acts, omissions, availability or performance of third-party services, or for any service the Company separately integrates with the Service.

11.2 Where the Company's Plan includes API access, the Company is responsible for the security of its API keys and for all activity carried out under them. API use is subject to published rate limits and fair use. We may modify or deprecate API endpoints on 30 days' notice, except where a shorter period is necessary for security or legal reasons.

12.1 We aim to make the Service available continuously but do not warrant uninterrupted or error-free operation. No service level is committed under this Agreement. Any service level agreement must be separately agreed in writing.

12.2 We may carry out maintenance on the Service, and will use reasonable efforts to schedule planned maintenance outside UAE business hours and to give advance notice where practicable.

12.3 Backups. The Company is responsible for maintaining its own copies of Customer Data, and the Service provides export functionality for that purpose. We do not warrant that backups of Customer Data will be maintained or that any data can be restored, and we have no liability for loss of Customer Data except to the extent caused by our gross negligence or wilful misconduct.

15.1 This Agreement begins on the earlier of account creation and first use of the Service, and continues for successive monthly periods until terminated in accordance with this clause.

15.2 The Company may cancel at any time through the Service. Cancellation takes effect at the end of the current paid period, and access continues until then. Fees already paid are non-refundable except where required by law.

15.3 Either party may terminate this Agreement for material breach that is not remedied within 30 days of written notice, or immediately if the other party becomes insolvent or ceases to carry on business.

15.4 We may terminate immediately where the Company breaches clause 9 in a manner that is unlawful or presents a serious risk, or where required by law.

15.5 On termination, access to the Service ceases. The Company may export Customer Data for 30 days after termination, after which we will delete it within 90 days, save for copies held in routine backups (deleted on their ordinary cycle) and any data we are required by law to retain. We are not obliged to provide an export window where termination arises under clause 15.4.

15.6 Clauses 6.1, 6.3, 9.2, 13, 16, 17, 18 and 21 to 24 survive termination of this Agreement.

23.1 This Agreement, and any non-contractual obligation arising out of or in connection with it, is governed by the federal laws of the United Arab Emirates and the laws of the Emirate of Abu Dhabi.

23.2 The courts of the Emirate of Abu Dhabi have exclusive jurisdiction over any dispute arising out of or in connection with this Agreement, save that we may bring proceedings for unpaid Fees in any court of competent jurisdiction where the Company is established.

23.3 The English language version of this Agreement governs the relationship between the parties. Where a competent authority requires an Arabic translation, that translation will be used for those proceedings and we will procure a legalised translation.

24.1 Entire agreement. This Agreement, together with our Privacy Policy and any written order, constitutes the entire agreement between the parties and supersedes all prior discussions. Neither party relies on any statement not set out in it, but nothing in this clause limits liability for fraud.

24.2 Severability. If any provision is held invalid or unenforceable, it shall be modified to the minimum extent necessary to make it enforceable or, if that is not possible, severed. The remainder of this Agreement continues in full force.

24.3 Waiver. A failure or delay in exercising any right is not a waiver of it.

24.4 Sanctions and export. The Company warrants that it is not subject to sanctions administered by the United Arab Emirates, the United Nations, the United States or the European Union, and shall not make the Service available to any such person or in breach of applicable export control or sanctions law.

24.5 No third-party rights. No person other than the parties has any right to enforce this Agreement.

24.6 Relationship. Nothing in this Agreement creates a partnership, agency, joint venture or employment relationship between the parties.