Terms of Service

CollectFlow helps businesses track outstanding invoices, log follow-up activity with customers, assign collections work across branches and team members, and surface AI-generated summaries of that data. Accounts are currently provisioned by a Company's own administrator or by CollectFlow's platform team — there is no public self-serve signup today. Features, pricing, and plan structure may change as the Service evolves; we will communicate material changes to affected Companies in advance where practical.

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Access within a Company is role-based (e.g. administrator, manager, accountant, collector) and scoped by branch or team assignment at your Company's discretion. You must notify us promptly of any suspected unauthorized use of your account.

Invoices, customer records, collections history, and other business data you or your Company upload to the Service (“Customer Data”) remain your Company's property. You represent that you have the right to upload Customer Data to the Service and that doing so does not violate any law or any third party's rights, including the privacy rights of the individuals referenced in that data. We process Customer Data only to provide and support the Service, as described in our Privacy Policy.

Some actions in the Service — such as resetting uploaded invoice, target, or collections data — are permanent and cannot be undone once confirmed. The Service warns you before these actions; you are responsible for confirming a data reset is intended before proceeding.

The Service includes an AI assistant that answers questions about your Company's own data and can draft follow-up messages, reminders, and similar content for your review. The assistant uses a third-party AI language model provider to generate responses; the content of your messages to the assistant, and relevant Customer Data needed to answer them, is sent to that provider for processing (see our Privacy Policy). AI-generated content may be inaccurate or incomplete. It is provided to assist your judgment, not to replace it — you are responsible for reviewing and verifying anything the assistant produces before relying on it, sending it to a customer, or acting on it (for example, logging a follow-up or setting a reminder), and any such action is only taken after you confirm it.

You agree not to:

• use the Service for any unlawful purpose, or to store or transmit data you do not have the right to hold;
• attempt to gain unauthorized access to another Company's data, or to any account, system, or network related to the Service;
• probe, scan, or test the vulnerability of the Service, or attempt to bypass any rate limiting, access control, or security measure;
• reverse engineer, decompile, or attempt to extract the source code of the Service, except where applicable law permits;
• use automated means to extract data from the Service at a volume or frequency consistent with abuse rather than ordinary use; or
• use the AI assistant to generate content that is unlawful, harassing, or deceptive toward the customers or individuals referenced in your Company's data.

Where fees apply, they will be as agreed directly with your Company in writing (including by email) before being charged. We will give reasonable advance notice before introducing fees for a Company currently using the Service without charge, or before materially changing existing pricing.

CollectFlow and its licensors retain all right, title, and interest in the Service itself, including its software, design, and branding. These Terms do not grant you any rights to CollectFlow's intellectual property except the limited right to use the Service as intended. You retain all rights to your Customer Data.

Either party may stop using or providing the Service at any time. We may suspend or terminate access to the Service for a Company or individual account that violates these Terms, poses a security risk, or where required by law. Upon termination, we will make reasonable efforts to allow a Company to export its Customer Data for a reasonable period beforehand where practical, except where the termination is due to a violation of these Terms or a legal requirement that prevents us from doing so.

The Service is provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that AI-generated content will be accurate.

To the maximum extent permitted by law, CollectFlow will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunity, arising out of or relating to your use of the Service, even if advised of the possibility of such damages. Our total liability arising out of or relating to these Terms or the Service will not exceed the amount your Company paid us for the Service in the three months preceding the event giving rise to the claim, or, if no fees have been paid, AED 1,000.

These Terms are governed by the laws of the United Arab Emirates, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the Service will be subject to the exclusive jurisdiction of the competent courts of the United Arab Emirates.

We may update these Terms from time to time. If we make material changes, we will make reasonable efforts to notify affected Companies (for example, by email or an in-app notice) before the changes take effect. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

Questions about these Terms can be sent to mudasar80@gmail.com.